FAQS

We ship from warehouses worldwide. Primarily located in the USA and Asia.

Sales are Final. We do offer a 7 day return policy upon review if an item is proven to be defective. Please make sure you are ordering the correct item, size, and color as sales are final.

For clothing, make sure to read the measurements in products that apply. If there are none, email us!

Pre order items are final sale.

For figures and statues please handle all with extreme care. We are not liable for damages caused by the user. Items are sent out brand new.

Please see our Refund Policy page for more details.

Order processing time takes 2-5 business days before shipment. Orders are not shipped on the weekends or holidays. Shipping usually can take 2-3 business days for in stock USA orders. International is usually to 2-3 weeks, but it may take longer depending on your location.

Please don't worry if you don't get it immediately, it's on its way. Be sure to check your shipping info and track your order.

Some shipments tracking won't update while in transit, please be patient until it arrives in your country. Once in your item is in your country, it will update live time.

We accept all major credit/debit cards (VISA, Master Card, AMEX). We do not accept personal checks, money orders, direct bank transfers, bitcoin, or cash on delivery.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

Note, in rare occasions, customs agents may delay delivery of some packages.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@omnimestore.com to your safe sender list.

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region. Please contact the respective shipping company to resolve shipping issues.

ETA's (Estimated Time of Arrival) will always be stated/updated on the product page.

The manufacturer may have had a delay in their factory, or they may have decided to update the design, or many other reasons that the manufacturer (not us) has. This is not a reason for cancellation. You will be taken care of.

We ship from different warehouses worldwide so some items might arrive earlier than others. Items you order may be pre orders and those may not be released yet. If you'd like to know the status of your other items, please subscribe to our newsletters. We usually send out updates on pre order items via our newsletters. 

Your country's customs department may decide to hold your items at the border temporarily, often without explanation! This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

Sales are Final.

Yes we can change your shipping address. Note that once the item has been fulfilled, marked as shipped, or if we've started prepping your items, we are not able to make any changes to your order.

RESTOCKING FEES

If we ultimately cancel your order, there'd be a restocking fee of up to 75% to cover the cost that we've already invested for your goods or to account for a good which has been used by the customer. So please be sure you are invested in your purchase and do proper research on the item.

Full refunds/exchanges may be possible for items who's physical condition is compromised upon opening the packaging. Keep in mind all items are thoroughly checked before shipment. Damaged packaging is not a reason for a refund, we will work to resend you the packaging instead if possible.

Please contact us immediately after receiving your order that is incorrect, missing, defective, and/or damaged. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If your item is defective or missing parts, please email us within 7 days showing evidence. We will then forward it to the manufacturer, they will evaluate your case and either deny or approve parts. If approved they are responsible for sending the parts. You must wait for the manufacturer to deliver the parts to us and we will aid in arranging shipping to you. If you don't want to wait and want to keep your item, we can issue a partial refund in which we will determine the value. In rare situations where there is nothing that can be done & your product is unused, we can allow a return for a refund.

Please note, defects may need to be filed directly by the customer with some certain brands, please be aware of this. If it must be filed directly with certain brands by the customer, the brand is responsible for taking care of your request. 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be booked to your account. 
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is booked to your account.