FAQS

WHERE DO YOU SHIP FROM? 

We ship from warehouses worldwide. Primarily located in the USA and Asia.

WHAT IS THIS STORE'S GUARANTEE, RETURN AND EXCHANGE POLICY?

Sales are Final. We do offer a 7 day return policy upon review if an item is proven to be defective. Please make sure you are ordering the correct item, size, and color as sales are final.

For clothing, make sure to read the measurements in products that apply. If there are none, email us!

Pre order items are final sale.

For figures and statues please handle all with extreme care. We are not liable for damages caused by the user. Items are sent out brand new.

Please see our Refund Policy page for more details.

DO YOU SHIP TO MY COUNTRY?
We proudly offer worldwide shipping. No matter where you are, you can buy from us! 
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing time takes 2-5 business days before shipment. Orders are not shipped on the weekends or holidays. Shipping usually can take 2-3 business days for in stock USA orders. International is usually to 2-3 weeks, but it may take longer depending on your location.

Please don't worry if you don't get it immediately, it's on its way. Be sure to check your shipping info and track your order.

Some shipments tracking won't update while in transit, please be patient until it arrives in your country. Once in your item is in your country, it will update live time.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit/debit cards (VISA, Master Card, AMEX). We do not accept personal checks, money orders, direct bank transfers, bitcoin, or cash on delivery.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

Note, in rare occasions, customs agents may delay delivery of some packages.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@omnimestore.com or omnimeco@gmail.com to your safe sender list.

MY ORDER HAS NOT ARRIVED YET? WHY?

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region. Please contact the respective shipping company to resolve shipping issues.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We ship from different warehouses worldwide so some items might arrive earlier than others. Items you order may be pre orders and those may not be released yet. If you'd like to know the status of your other items, please subscribe to our newsletters. We usually send out updates on pre order items via our newsletters. 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING? WHAT HAPPENED?

Your country's customs department may decide to hold your items at the border temporarily, often without explanation! This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

WILL THIS ITEM GET TO ME BEFORE _________?

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Sales are Final.

Yes we can change your shipping address. Note that once the item has been fulfilled, marked as shipped, or if we've started prepping your items, we are not able to make any changes to your order.

RESTOCKING FEES

If we ultimately cancel your order, there'd be a restocking fee of up to 75% to cover the cost that we've already invested for your goods or to account for a good which has been used by the customer. So please be sure you are invested in your purchase and do proper research on the item.

HOW DO I RETURN MY ITEM?
If you are not happy with your purchase and wish to return your item, please contact us within 7 days from receiving your order. As stated before sales are final but if we see a refund fit it will be granted. 
Original Packaging & Product In NEW CONDITION - Any product that is being returned/exchanged must be in the original packaging and must be in new condition. Restocking fees will apply. If the product has been used/damaged by the customer, either a higher restocking fee will be applied or the return/exchange will be rejected. Customers will be responsible for any shipping fees. Please provide your order number. Our customer service team will send further instructions. 

Full refunds/exchanges may be possible for items who's physical condition is compromised upon opening the packaging. Keep in mind all items are thoroughly checked before shipment. Damaged packaging is not a reason for a refund, we will work to resend you the packaging instead if possible.

I RECEIVED DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?

Please contact us immediately after receiving your order that is incorrect, missing, and/or damaged. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be booked to your account. 
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is booked to your account.